The agreement between your organization and us for use of the site and the product.
Effective September 2026
These terms are an agreement between Evidra and the organization that creates an account, or the person who creates it on the organization's behalf. Using the product means the organization accepts them. A signed order form or master agreement takes precedence over these terms where the two differ.
Each person uses their own account. An organization has members with one of three roles: Contributor, Reviewer or Approver. The organization is responsible for the people it invites, for the role it gives each of them and for keeping credentials secure. Tell us at once if you believe an account has been compromised.
Your organization owns the documents it uploads, the questionnaires it creates, the answers it approves and its answer library. You give us a limited licence to store and process that content for the sole purpose of providing the service to you. We do not use customer content to train or fine tune any model and we do not share it with other customers.
You are responsible for having the right to upload the content you upload, including any personal data it contains.
Drafted answers are produced by a model from passages retrieved from your own library and are shown with the passages they came from. A question with no supporting passage is marked No evidence found. Drafts are a starting point for your reviewers: your organization is responsible for reviewing every answer before it is sent to a third party, and for the accuracy of what it sends. The No evidence found state means the library had no supporting passage; it is not a statement that no such document exists.
Plans are priced in United States dollars per organization, monthly or yearly, at the prices shown on the pricing page when you subscribe. The trial is 14 days on the Team plan, with no credit card, capped at 500 pages. At this stage a paid plan is activated by our sales contact and invoiced; when card payment is available inside the product, the terms shown at that time apply.
Plan limits, such as seats, pages indexed and questionnaires per month, are stated on the pricing page. When a limit is reached, the affected activity pauses and nothing is deleted. Prices may change with at least thirty days' notice by email; a change takes effect at your next renewal.
The acceptable use policy is part of these terms. In short: use the service for your organization's own questionnaires, upload only content you are entitled to upload, and do not attempt to reach data that is not yours.
We work to keep the service available and to answer support requests promptly, and we publish maintenance windows in advance where we can. No service level is guaranteed unless a signed agreement states one. Support requests go to hello@evidra.xyz or through the contact form.
Each party keeps the other's confidential information confidential and uses it only for the purposes of this agreement. Customer content is confidential information of your organization. This obligation continues after the agreement ends.
The privacy policy explains what we collect and why. Where your organization needs a data processing addendum, one is available on request through the contact form and, once signed, forms part of this agreement.
Your organization can close its account at any time from the settings page or by request. We can suspend or end an account for a material breach of these terms that is not fixed within fourteen days of notice, or at once if the breach is a security threat. You can export your documents, answers and activity at any time before closure. On closure, your organization's data is deleted as described in the privacy policy.
The service is provided as described on this site. Except as stated in a signed agreement, we make no other warranty, and drafted answers are not professional, legal or compliance advice. To the extent the law allows, neither party is liable to the other for indirect or consequential loss, and our total liability under this agreement in any twelve month period is limited to the fees your organization paid in that period. Nothing in these terms limits liability that cannot be limited by law.
Unless a signed agreement states otherwise, these terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute that the parties cannot settle by discussion.
When these terms change, the new version is published here with a new effective date. Organizations with an account are told by email at least thirty days before a material change takes effect.